FAQs
ORDER & SHIPPING
WHERE DO YOU SHIP?
We offer domestic shipping.
HOW MUCH IS SHIPPING?
Domestic shipping is a flat rate of $10. For orders over $75, shipping is on us!
WHEN WILL MY ORDER SHIP?
When will my order ship? Once your order is placed, we get to work! Please allow 5–7 business days for processing and shipping. Keep in mind that unexpected delays may occur due to weather or national holidays.
NEED TO MAKE A CHANGE TO YOUR ORDER?
Send us a message at hello@shopcoastalhouse.com as soon as you can, and we’ll do our best to assist. However, please note that once an order is placed, we can’t guarantee any changes can be made.
WONDERING WHERE YOUR ORDER IS?
Once your package is on its way, you’ll receive a tracking number to follow its journey. If the tracking shows it’s been delivered but you haven’t received it, we recommend checking with household members or neighbors first. You may also want to reach out to the shipping carrier for more details.
If you’re still unable to locate your package after 5 business days, contact us at hello@shopcoastalhouse.com with your order number, full name, and shipping address. While we aren't responsible for lost packages, we’ll do our best to help you find a solution!
PRODUCT
HOW DO I KNOW MY SIZE?
How do I know my size? Our styles are designed to fit true to size, but we always recommend checking the product descriptions for specific details. For styling tips and fit guides, be sure to follow us on Instagram and TikTok @shopcoastalhouse!
HOW DO I TAKE CARE OF MY ITEMS?
How do I best care for my items? You'll find specific care instructions both on the product page and on the tag inside your garment. As a general guideline, we suggest washing in cold water—preferably on its own for the first wash—and laying it flat to dry. Trust us, it’s worth the extra effort! To help maintain the quality over time, we also recommend opting for mild detergents.
WHAT IF I RECEIVED THE WRONG SIZE OR DAMAGED ITEMS?
What should I do if I receive the wrong size or a damaged item? If there's an issue with your order, please email us at hello@shopcoastalhouse.com. We recommend checking your items carefully within two weeks of delivery. Unfortunately, if more than 14 days have passed, we’re unable to offer an exchange for incorrect sizing or damaged goods. Additionally, if the item has already been washed before contacting us about a mistake or defect, we won’t be able to process an exchange.
RETURNS
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Yes — we accept returns on unworn items within 14 days of delivery.
To be eligible, your item must be completely unworn. That means unwashed, unaltered, free of any wear, and returned with all original tags still attached. Items that have been worn, washed, or are missing tags aren’t eligible for a refund.
To start a return, email us at hello@shopcoastalhouse.com with your order number within 14 days of delivery and we’ll send you instructions. Once your item arrives back and passes inspection, we’ll issue your refund to the original payment method within 5–7 business days.
We produce in small, intentional runs to keep garments out of landfills — so we ask that you check the size guide and order thoughtfully. If you’re between sizes or unsure, email us before you buy and we’ll help you get it right the first time.